Shipping Times & Rates
Please allow 2-3 weeks to receive your order.
Richard Lindsay Designs jewelry is individually handmade to order. Depending on the availability of stones and production time, it may take up to 10 business days for your order to be shipped. Custom orders may take longer. All customers will receive a confirmation email when their order has shipped.
For all orders within the United States, the following charges apply:
Ground shipping: $12. Please allow 4-5 business days.
Your satisfaction is important to us. If a piece you ordered is defective or has been damaged during shipping we will arrange for a replacement, credit or refund your money within 10 days.
Richard Lindsay’s designs are made by hand and many are one of a kind creations, so it may be impossible for us to offer an exact replacement. In this event we will help you select an acceptable substitute or process a refund through your credit card account within 30 days of receipt of the item.
Instructions for Defective or Damaged Returns
If your item was damaged during shipping YOU MUST SAVE THE PACKAGING. Please call us at (505)988-4571 or send us an email with a detailed description of the damage. We will issue you a return authorization number and you may send the item back to us at our cost. RA#’s ARE REQUIRED FOR A RETURN. Please write the RA # on the outside of the returned package.
YOU MUST INCLUDE IN THE PACKAGE a copy of your order confirmation e-mail, the original receipt and invoice with the purchaser’s name, address, phone number, e-mail address and order number.
Instructions for Non-defective or Undamaged Returns
If you would like to return an item because you are not completely satisfied, you may do so within 10 days of receipt of the item. Please note: Items made to a customer’s exact specifications cannot be returned or credited. Pieces that have been worn or used cannot be returned. To return an item, please follow the instructions below, and we will credit your account for the cost of the item, less shipping costs.
Call us at 505-988-4571 so we can issue you a return authorization number. RA#’s ARE REQUIRED FOR A RETURN. Please write the RA # on the outside of the returned package.
PLEASE INCLUDE IN THE PACKAGE a copy of your order confirmation, original receipt and/or invoice or a note with the purchaser’s name, address, phone number, email address and order number. Write the return merchandise authorization number on the return paperwork, circle the item you are returning and write the reason for the return. Alternatively you may send us an email; please include as much detail as possible the reasons for your dissatisfaction. Please specify if you would like a charge credit (to the original credit card only) or an item exchange. Please use the original package and packing material and insure the item; we cannot process refunds for items damaged during return shipping.